RICHARD
HULLEY B.Sc.
40 Harrow Crescent S.W.
Calgary, Alberta T2V 3B1
(403) 253-6144
Career Objectives
I am always interested in positions which offers a variety of responsibilities and challenges in the areas of Network Administration, Systems, and Project Management.
Qualifications
B.Sc. Computer Information
Systems, 2002, DeVry Institute of Technology.
Have an excellent understanding of PC Hardware and software including Windows
95/98, Windows NT/2000, Linux, TCP/IP, and other networking protocols as well
as the Internet.
Have a working understanding of "C" "C++", Java, Visual
Basic, Cobol, Oracle Db, SQL and HTML and other programming languages.
Have a good understanding of Andover, Honeywell and Powers building automation
systems.
Received an Advanced High School Diploma
Received Building Operator "B" Certificate from Southern Alberta
Institute of Technology in March 1989. Also completed part "A" of
Building Operator "A" Certificate.
Work Experience
Sproule
Associates Ltd.:
October 2002 to Present
900, 140- 4th Avenue S.W.
Calgary, Alberta
Position: Network Specialist
Responsibilities:
-Responsible for providing network software and hardware
support.
-Perform regular backups of servers and selected
workstations.
-Maintenance and upgrades of servers and desktop PCs.
-Ensure reliable service from databases, mail servers and
firewalls.
-Co-ordinate with vendors and clients.
Shaw
Cablesystems:
June 2001 to October 2002
1100, 600 - 3th Avenue S.W.
Calgary, Alberta
Position: Internet Operations Analyst
Responsibilities:
-Diagnose and troubleshoot network hardware and
infrastructure issues.
-Function as an escalation point and coordinate
communications for the Shaw cable network.
-Issue timely and accurate informational updates for ongoing
issues.
-Track all escalations in detail and communicate updates to a
variety of internal customers.
-Actively work as part of a team and assist in problem
solving.
-Analyze server, router, switch and CMTS (Cable Modem
Termination System) hardware and software.
-Utilize advanced TCP/IP diagnostics.
Shaw
Cablesystems:
October 1998 to June 2001
1100, 600 - 3th Avenue S.W.
Calgary, Alberta
Position: Senior Technical Service Representative (2.5)
Responsibilities:
-Responsible for providing technical support to tier2 TSRs.
-Troubleshooting PC configuration problems, and other
internet related difficulties.
-Tend to customer complaints and concerns with empathy and
care.
-Update TOC analysts and Supervisors as to potential major
issues.
Sproule
Associates Ltd.:
October 2000 to June 2001
900, 140- 4th Avenue S.W.
Calgary, Alberta
Position: Network Specialist (Consultant)
Responsibilities:
-Responsible for providing network software and hardware
support.
-Maintenance and upgrades of servers and desktop PCs.
-Co-ordinate with vendors and clients.
Argon
Group Real Estate Strategists:
June 1988 to March 98
1500, 777 - 8th Avenue S.W.
Calgary, Alberta
Position: Building Operator
Responsibilities:
-Responsible for full maintenance of several buildings in the
Calgary area. Duties involved:
-Handle full preventative maintenance programs of air
conditioning and heating units in all my assigned buildings
-Respond to tenant problems and complaints - Co-ordinate
contractors and suppliers - Oversee cleaning staff
-Three of the seven buildings are fully automated
computerized systems
Wild Coast Sun Casino, South Africa:
Oct 1987 to April 1988
Position: Hotel Security
Responsibilities:
-Dealt with guests' security concerns on a daily basis.
-Investigated hotel security concerns.
Mother's Pizza/Tom's House of Pizza:
August 1986 to October 1987
Calgary, Alberta
Responsibilities:
-Delivered pizza on a full time basis.
The Bay, Downtown Calgary Location:
Sep 1985 to Nov 1986
Sales and stock room personnel
Responsibilities:
-Dealing with customers and product representatives.
-Point of Sales.
-Re-stocking product on selling floor
Education/Courses
B.Sc. Completed 2002. DeVry
Institute of Technology
Correspondence, Building Operator A - Cooling: Calgary, March 1995
S.A.I.T., Building Operator A - Heating: Calgary, 1989
S.A.I.T., Building Operator B: Calgary, 1989
Lord Beaverbrook High School - Advanced Diploma: Calgary, 1985
Software Experience
DOS 3.3 - 6.22, Windows 3.0 - '98, Windows NT4.0- 2000 and XP, OS 2, Many
varieties of Linux, Microsoft Visual Studio, Internet Explorer 3.0- 6.x,
Netscape2.0 -6.0 Microsoft Office suite, Word Perfect 5.1 - 6.0 (DOS and
Windows), PC Anywhere, PC Tools, Norton, ProComm and ProComm Plus for Windows,
Lotus 123 2.3 - 5.0, Corel 3.1, Andover, Honeywell and Powers Automation
System, and numerous others.
References
Available upon request